1. Acceptance of Terms
Welcome to Tower Rush Store. By accessing and using our website, purchasing our products, or engaging with our services, you agree to be bound by these Terms of Service. These terms constitute a legally binding agreement between you and Tower Rush Store. If you do not agree with any part of these terms, please discontinue use of our website and services immediately.
We reserve the right to modify, update, or change these terms at any time without prior notice. Your continued use of our services after such modifications constitutes your acceptance of the updated terms. We recommend reviewing this page periodically to stay informed about any changes. The date of the last revision will always be displayed at the bottom of this document.
These terms apply to all visitors, users, customers, and others who access or use our services, including but not limited to browsing our website, making purchases, contacting customer support, or participating in promotional activities. By creating an account or making a purchase, you represent that you are at least 18 years old or have reached the age of majority in your jurisdiction.
2. Use of Our Services
Tower Rush Store grants you a limited, non-exclusive, non-transferable license to access and use our website and services for personal, non-commercial purposes. You agree to use our services only for lawful purposes and in accordance with these terms. You must not use our services in any way that violates any applicable local, national, or international law or regulation.
You are prohibited from attempting to gain unauthorized access to any portion of our website, other accounts, computer systems, or networks connected to our services through hacking, password mining, or any other means. You may not use any automated systems, including robots, spiders, or scrapers, to access our services without our express written permission.
We reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders at our sole discretion, especially in cases of suspected fraudulent activity, violation of these terms, or any conduct we deem harmful to our business, customers, or reputation. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
3. Products and Pricing
All products displayed on Tower Rush Store are subject to availability. We make every effort to display accurate colors, descriptions, and specifications for our merchandise, including t-shirts, mugs, keychains, sweatshirts, posters, backpacks, mouse pads, and tote bags. However, we cannot guarantee that your device's display of colors or product details will be completely accurate.
Prices for our products are subject to change without notice. While we strive to provide accurate pricing information, errors may occasionally occur. If we discover a pricing error on any product you have ordered, we will inform you as soon as possible and give you the option to reconfirm your order at the correct price or cancel it. If we cannot contact you, the order will be automatically cancelled and any payment refunded.
We reserve the right to limit quantities of any products or services we offer, to refuse any order, and to discontinue any product at any time. Product specifications, dimensions, and availability are subject to change without notice. All promotional offers, discounts, and special deals are valid only for the specified period and may be subject to additional terms and conditions.
4. Orders and Payment
By placing an order through Tower Rush Store, you are making an offer to purchase products under these terms. All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, errors in product or pricing information, fraud detection, or other violations of these terms.
Payment must be made in full at the time of order placement using one of our accepted payment methods. We accept major credit cards, debit cards, and other payment methods as displayed during checkout. By providing payment information, you represent and warrant that you are authorized to use the designated payment method and authorize us to charge the full amount including applicable taxes and shipping fees.
All payments are processed securely through trusted third-party payment processors. Tower Rush Store does not store your complete credit card information on our servers. In the event of payment failure or decline, we will notify you and your order may be cancelled. You are responsible for ensuring that your payment information is current, complete, and accurate. Additional verification may be required for large orders or first-time customers to prevent fraud.
5. Shipping and Delivery
We ship products to addresses within the regions we service, which currently include countries within Europe and select international destinations. Shipping costs, estimated delivery times, and available shipping methods will be displayed during the checkout process. Delivery times are estimates only and may vary based on factors beyond our control, including customs processing, weather conditions, and carrier delays.
Risk of loss and title for all products pass to you upon delivery to the carrier. We are not responsible for delays caused by customs, incorrect shipping addresses provided by customers, or force majeure events. You are responsible for providing accurate shipping information. If a package is returned to us due to an incorrect address or failure to collect, additional shipping charges may apply for reshipment.
International orders may be subject to import duties, taxes, and customs fees imposed by the destination country. These charges are the responsibility of the recipient and are not included in our product prices or shipping costs. We recommend checking with your local customs office for more information about potential additional charges before placing an international order.
6. Returns and Refunds
We want you to be completely satisfied with your Tower Rush Store purchase. If you are not satisfied with your order, you may return eligible items within 30 days of delivery for a refund or exchange, subject to our return policy conditions. Items must be unused, unworn, unwashed, and in their original condition with all tags attached. Custom or personalized items cannot be returned unless defective.
To initiate a return, please contact our customer service team with your order number and reason for return. We will provide you with return instructions and a return authorization number. Return shipping costs are the responsibility of the customer unless the return is due to our error or a defective product. Refunds will be processed to the original payment method within 10-14 business days after we receive and inspect the returned items.
If you receive a damaged, defective, or incorrect item, please contact us immediately with photos of the issue. We will arrange for a replacement or full refund, including return shipping costs. In cases of significant defects or quality issues, we may offer additional compensation at our discretion. Sale items, clearance merchandise, and items purchased with promotional discounts may be subject to different return conditions.
7. Intellectual Property
All content on the Tower Rush Store website, including but not limited to text, graphics, logos, images, product designs, button icons, digital downloads, data compilations, and software, is the property of Tower Rush Store or its content suppliers and is protected by international copyright, trademark, and other intellectual property laws. The Tower Rush name, logo, and all related marks are trademarks of Tower Rush Store.
You may not reproduce, distribute, modify, create derivative works of, publicly display, republish, download, store, or transmit any content from our website without our prior written consent, except for your personal, non-commercial use. Any unauthorized use of our intellectual property may result in legal action and you may be held liable for damages.
Product designs featured on our merchandise are original creations or used under proper licensing agreements. Customers who purchase our products are granted a limited license to use the products for personal use only. You may not resell, reproduce, or create derivative works based on our product designs without explicit written permission. We respect the intellectual property rights of others and expect our users to do the same.
8. User Accounts
When you create an account with Tower Rush Store, you agree to provide accurate, current, and complete information. You are responsible for maintaining the security and confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized access or use of your account or any other breach of security.
We reserve the right to suspend or terminate your account if we suspect fraudulent activity, violations of these terms, or any conduct that could harm our business, reputation, or other users. You may not use another user's account without permission, create multiple accounts, or transfer your account to another party without our written consent.
Account information, including order history and personal details, is stored securely in accordance with our Privacy Policy. You have the right to access, update, or delete your account information at any time by logging into your account or contacting our customer support team. Deletion of your account does not automatically cancel pending orders or affect our obligation to retain certain information as required by law.
9. Limitation of Liability
To the fullest extent permitted by applicable law, Tower Rush Store, its directors, employees, partners, agents, suppliers, or affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, goodwill, or other intangible losses resulting from your access to or use of or inability to access or use our services.
We do not warrant that our services will be uninterrupted, secure, or error-free, that defects will be corrected, or that our website or the servers that make it available are free of viruses or other harmful components. We make no warranties or representations about the accuracy or completeness of our website's content or the content of any websites linked to our website.
In no event shall our total liability to you for all damages exceed the amount paid by you to Tower Rush Store in the twelve months preceding the claim, or one hundred euros (€100), whichever is greater. Some jurisdictions do not allow the exclusion of certain warranties or the limitation of liability for consequential or incidental damages, so some of the above limitations may not apply to you.
10. Governing Law and Disputes
These Terms of Service shall be governed by and construed in accordance with the laws of Austria, without regard to its conflict of law provisions. Any disputes arising out of or relating to these terms or your use of our services shall be subject to the exclusive jurisdiction of the courts located in Vienna, Austria.
Before filing any legal action, you agree to first attempt to resolve any dispute informally by contacting our customer service team at [email protected]. We will work in good faith to resolve the issue through negotiation and mediation. If we cannot resolve the dispute within 60 days, either party may pursue formal legal action.
You agree that any claim or cause of action arising out of or related to these terms or our services must be filed within one year after such claim or cause of action arose, or it will be permanently barred. This limitation period applies regardless of any statute or law to the contrary. Any waiver of any provision of these terms will be effective only if in writing and signed by an authorized representative of Tower Rush Store.
11. Contact Information
If you have any questions, concerns, or complaints regarding these Terms of Service, please contact us using the information below. We are committed to addressing your concerns promptly and fairly.
Tower Rush Store
Kärntner Straße 57
1010 Vienna, Austria
Email: [email protected]
Phone: +43 1 5378 6241
Our customer service team is available Monday through Friday from 9:00 AM to 6:00 PM CET, and Saturday from 10:00 AM to 4:00 PM CET. We strive to respond to all inquiries within 24-48 hours during business days.
Last Updated: January 2026